Honest pricing
Built for the work, not the org chart.
Every plan includes unlimited users and every feature. You pay for the variable costs (outbound emails and AI insights) at the volume your team actually uses. No per-seat math. No “Contact Sales” gate.
Free
Unlimited users and every feature, capped at 100 emails and 5 AI insights per month.
$0/mo
Free forever
- Users
- Unlimited
- Emails/month
- 100
- AI insights/month
- 5
- Email overage
- hard cap
- AI overage
- hard cap
- Incidents
- Unlimited
- Audit trail
- Full
- Workflow rules
- Unlimited
- Bring your own Gemini key
- Not available
- SAML / SSO
- Not available
- Support
- Community
Team
2,000 emails and 50 AI insights per month, with email support in one business day.
$79 /mo
Billed monthly
- Users
- Unlimited
- Emails/month
- 2,000
- AI insights/month
- 50
- Email overage
- $0.005/email
- AI overage
- $0.30/insight
- Incidents
- Unlimited
- Audit trail
- Full
- Workflow rules
- Unlimited
- Bring your own Gemini key
- Not available
- SAML / SSO
- Not available
- Support
- Email, 1 business day
Business
10,000 emails and 300 AI insights per month, with email support in four business hours.
$249 /mo
Billed monthly
- Users
- Unlimited
- Emails/month
- 10,000
- AI insights/month
- 300
- Email overage
- $0.004/email
- AI overage
- $0.25/insight
- Incidents
- Unlimited
- Audit trail
- Full
- Workflow rules
- Unlimited
- Bring your own Gemini key
- Available
- SAML / SSO
- Not available
- Support
- Email, 4 business hours
Enterprise
Custom contract terms with negotiated volumes, SAML / SSO, and a dedicated CSM.
Custom
Talk to sales
- Users
- Unlimited
- Emails/month
- Unlimited or BYO sender
- AI insights/month
- Unlimited or BYOK
- Email overage
- Negotiated
- AI overage
- Negotiated
- Incidents
- Unlimited
- Audit trail
- Full + custom retention
- Workflow rules
- Unlimited
- Bring your own Gemini key
- Default
- SAML / SSO
- Included
- Support
- Dedicated CSM
Free
$0/mo
- Users
- Unlimited
- Emails per month
- 100
- AI insights per month
- 5
- Email overage hard cap
- Not available
- AI overage hard cap
- Not available
- Incidents
- Unlimited
- Audit trail
- Full
- Workflow rules
- Unlimited
- Bring your own Gemini key
- Not available
- SAML / SSO
- Not available
- Support
- Community
Team
$65.83 /mo
- Users
- Unlimited
- Emails per month
- 2,000
- AI insights per month
- 50
- Email overage hard cap
- $0.005/email
- AI overage hard cap
- $0.30/insight
- Incidents
- Unlimited
- Audit trail
- Full
- Workflow rules
- Unlimited
- Bring your own Gemini key
- Not available
- SAML / SSO
- Not available
- Support
- Email, 1 business day
Business
$207.50 /mo
- Users
- Unlimited
- Emails per month
- 10,000
- AI insights per month
- 300
- Email overage hard cap
- $0.004/email
- AI overage hard cap
- $0.25/insight
- Incidents
- Unlimited
- Audit trail
- Full
- Workflow rules
- Unlimited
- Bring your own Gemini key
- Available
- SAML / SSO
- Not available
- Support
- Email, 4 business hours
Enterprise
Custom
- Users
- Unlimited
- Emails per month
- Unlimited or BYO sender
- AI insights per month
- Unlimited or BYOK
- Email overage hard cap
- Negotiated
- AI overage hard cap
- Negotiated
- Incidents
- Unlimited
- Audit trail
- Full + custom retention
- Workflow rules
- Unlimited
- Bring your own Gemini key
- Default
- SAML / SSO
- Included
- Support
- Dedicated CSM
Annual billing saves 16.7% (two months free).
Need more? Enterprise includes unlimited usage and a bring-your-own Gemini key.
What counts toward the meters.
You pay for the variable costs (outbound emails and AI insights) at the volume your team actually uses.
Email cap
Every email the app sends counts toward the monthly cap:
- Incident notifications (assignment, status change, resolved, critical fan-out)
- @mention notifications
- Weekly digest sends (one per Admin / Manager opted in)
- Workflow rule emails
- User invites
- Email change confirmation links
- OTP codes for signup
Excluded from the cap (security-critical):
- Email-changed alerts to the previous address after a successful email change
- Password-changed alerts to the account email after a password change
Counting security alerts would create a perverse incentive to delay or skip them. So we don’t.
AI insight cap
Counts toward the cap:
- AI Insights card on Reports
- Common Problems & Prevention card on Reports
Does not count:
- Cache hits (the 24-hour Common Problems cache, or any future Insights cache)
- Failed generations (network errors, safety-blocked responses)
- Organizations using their own Gemini key (BYOK), they pay their own Gemini bill at cost
One unit equals one Generate or Regenerate click that successfully streams a done event.
Questions about pricing and limits.
Why don't you charge per user?
Because the work you’re doing has nothing to do with how many people are on your team. A 5-person finance team and a 50-person finance team file roughly the same number of incidents per quarter. Per-seat pricing penalizes the larger team for no good reason. We chose to bill on the variable costs that actually scale (email sends and AI insights), so your bill scales with your activity, not your headcount. See the blog post for the full reasoning.
What happens if I hit my cap mid-month?
At 80% of either cap, we show an in-app banner with an upgrade prompt. At 100%, the meter hard-pauses. New emails and AI insights fail gracefully with a “You’ve reached your monthly limit” message. An Admin can flip a one-time emergency override for critical sends (audited). Most teams either upgrade or wait until the next billing cycle.
Can I bring my own Gemini API key?
Yes, on Business and Enterprise plans. We support BYOK directly. Your Gemini account, your bill, your model choice (Flash or Pro). AI insights you generate on a BYOK organization don’t count toward our cap. See the blog post for why we built this.
Do you offer annual billing?
Yes. Annual prepay gets two months free (16.7% off). Toggle to “Annual” above the plan cards to see annual prices.
What's included in Enterprise?
Custom contract terms. Negotiated email and AI volumes (or BYO sender + BYOK). Dedicated customer success manager. SAML / SSO. Custom data retention. Optional on-premise deployment for highly regulated industries. Contact sales for a quote.
Can I downgrade or cancel?
Yes, any time from your billing dashboard. Downgrading takes effect at the next billing cycle. Cancellation gives you 30 days of read-only access to export your data, then the account is deleted per our data processing addendum.
Try GlobalResolve free for 14 days.
Unlimited users. No credit card required. Cancel any time.